Shipping 

Shipping is done through Third Party.

Once order is shipped tracking details links and information is provided by shipping company

RETURNS

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging and invoice. Details and Video of unpacking and Repacking is mandatory to email us on customercare@svdjewels.com. You'll also need the send receipt or proof of purchase.

To start a return, you can contact us at customercare@svdjewels.com. Please note that returns will need to be sent to the following address we will arrange for pickup labels

Amrut Diamond House, Roxy Cinema Lane, Opera House. Mumbai, 400004, Maharashtra. India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not India, shipping your goods may take longer than expected.

You can always contact us for any return questions at customercare@svdjewels.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like customised jewellery, custom products (such as special orders or personalized items).

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

·        Return Policy

1-     Return Can be done only if Damaged or Wrong product received

2-     Incase of Rings if wrong size recieved

3-     Items must be unused and with its original packaging, Tag unremoved from jewellery and certificate

4-     Video of unpacking and packing at the time of Returning